Terms of Service

Last updated: September 14, 2026

1. Acceptance of These Terms

By accessing, browsing, or shopping on any website operated by Arcadia Solution Corp. ("company," "we," "us," or "our"), including www.mytaxexpress.com, docsign.ca, and the websites for our other software products (collectively, our "Websites"), you agree to the terms below. These terms apply to all content, software products ("Products"), and services ("Services") offered by Arcadia Solution Corp., including our tax preparation software products (such as myTaxExpress, T2Express, T3Express, and FormExpress) and related online services (such as points, e-signature, and e-delivery services). This list is not exhaustive, and these Terms apply to all current and future Products and Services we offer.

Please read this page before using our Websites, Products, or Services.

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Your Privacy

We take your privacy seriously. To learn how we collect, use, and protect your personal information, please review our Privacy Policy.

3. Changes to These Terms

We may update these terms from time to time. Changes take effect as soon as they're posted, and the "Last updated" date at the top of this page will reflect the most recent revision. We recommend checking back periodically, especially before making a purchase.

We may also modify or discontinue any Product or Service at any time.

4. Ownership and Copyright

All content on our Websites, including text, images, code, and underlying technology, is protected by Canadian and international copyright law and is the property of Arcadia Solution Corp. All rights reserved.

5. Service Availability and Accuracy

Service changes. We may modify or discontinue any Product or Service at any time, without notice.

Website access. Access to our Websites may be interrupted for maintenance, updates, or other necessary work. While we take reasonable steps to keep our Websites secure and available, we cannot guarantee uninterrupted access.

Accuracy of information. We work to keep the information on our Websites accurate, but we don't guarantee it's error-free, complete, or fully up to date. We reserve the right to correct errors, update information, or cancel an order if it was placed based on inaccurate information.

6. Try Before You Buy

Most software products can be downloaded and evaluated for free. We encourage you to try them before purchasing.

Certain functions within each product are "licensed functions" and require a valid license or, where applicable, sufficient points (see Section 7). The most common licensed functions across our products are:

• Printing your completed return or form as a PDF
• Submitting your return or form electronically to the CRA (for example, through NETFILE or EFILE)

We may add licensed functions to our products over time. Where a function requires a license or points, this will be clearly indicated within the software when you use it.

7. Digital License and Points Usage

Licensed functions in our software are unlocked using one of two systems, depending on the product.

7.1 Digital License System (myTaxExpress, T2Express)

When you purchase a license key for myTaxExpress or T2Express, the following conditions apply.

One key, one installation, one product version. When you install our software, it generates a unique license PIN for that specific installation. Your license key is issued for that one installation and one product version (for example, myTaxExpress 2024). A license key:

• Cannot be transferred to a different installation or product version (for example, a myTaxExpress 2024 key will not work with myTaxExpress 2025, and a T2Express Version 2025.1 key will not work with T2Express Version 2025.2)
• Allows you to prepare and unlock up to the number of returns included with your license

Why license keys can't be transferred, reissued, or cancelled. Your license PIN is generated for, and bound to, your specific installation. Once a key has been issued and installed, our license system has no mechanism to unlock, cancel, revoke, or reassign it to a different or changed installation. This is a limitation of how the licensing system works, not a discretionary policy.

If your installation stops recognizing your key, or if you need to use the software on a new or different computer, you will need to purchase a new license key for that installation.

Lost or damaged license keys. If your license key is lost, or stops working because of a problem with your own computer, we do not provide a free replacement key.

Updates within your product version. Your license key continues to work through free updates released for the same product version. For example, a myTaxExpress 2025 license remains valid for any bug-fix or maintenance updates released for the 2025 version.

Your license key does not carry forward to a new product version. If you need the following year's version of the software, you will need to purchase a new license key.

7.2 Points System (myTaxExpress Special 2023+, T3Express, FormExpress)

myTaxExpress Special 2023+, T3Express and FormExpress unlock licensed functions using a paid points system, managed through your account on docsign.ca, another website operated by Arcadia Solution Corp.

How points work. Points are purchased in advance and deducted based on the function you use. For example, unlocking a T3 return or an RC59 form each costs a specific number of points. The exact point cost for each service or form is listed on the product details page and may change from time to time, in the same way license prices may change.

Points don't expire, and they are not tied to a single computer or installation. They remain associated with your docsign.ca account and can be used from any installation where you're signed in. This works on a pay-as-you-go basis: you purchase points as needed and draw them down as you use licensed functions.

The list of services and forms that require points, and the number of points each one costs, may change over time.

7.3 Technical support

Basic technical support is provided free of charge for one year from your purchase date.

Extended support services, including remote access support and phone support beyond 10 minutes, are available for an additional fee.

8. Pricing

Product prices may change at any time without notice.

9. Payment and Refunds

Payment terms. All fees are listed in Canadian dollars. We may contact you to verify your payment before it's completed. Fees for Products and Services may change without notice.

Refund policy - license keys:

• Before a license key has been issued: partial refunds are available, subject to a minimum $2 processing fee charged by our payment vendor.
• After a license key has been issued or retrieved: no refunds are provided, whether the key was issued manually or retrieved online. Because a license key cannot be revoked once installed (see Section 7.1), we're unable to offer refunds after issuance.

Refund policy - points:

• Purchased points are non-refundable, whether or not they have been used. This applies consistent with our no-refund policy for issued license keys above.

10. Third-Party Services

Some Products and Services connect to, or exchange data with, third-party sources, including the Canada Revenue Agency (CRA) through NETFILE and EFILE.

It's your responsibility to review and verify the accuracy of any information you download, enter, or transmit using these features. We are not liable for issues arising from your use of third-party integrations.

11. Our Commitments and Limitations

What we guarantee:

• Our software is CRA-certified, and its calculations follow current tax laws
• Your data is transmitted securely when you file electronically
• Basic technical support for one year after purchase

What we don't guarantee:

• Uninterrupted access to the software or our Websites
• Compatibility with every computer configuration
• Accurate results if you enter incorrect information
• The outcome of any CRA audit or review of your return or form

Your responsibility:

• Verify that the information you enter is accurate and complete
• Review your completed return or form before filing
• Keep backup copies of your tax files
• Consult a tax professional for complex tax situations

12. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from your use of the software. Our total liability to you is limited to the amount you paid for the Product or Service in question.

13. Contact Us

If you have questions about these Terms of Service, please contact us.